About us

About us

Primacy Care provides home care that is delivered with compassion, dignity and respect

Primacy Care's Mission

"My vision is to build an extended family, not just a company. I want Primacy Care to be known for our quality of care, where all service users receive warmth, empathy and respect.

For me and my employees, caring isn't just a job, it's a way of being, it's a part of us."

Rosa Duarte - Founder & Director

The story of Primacy Care

"I have a background in public relations, where I was the first point of contact for dealing with all customer related services including special requests and complaints.

"My time doing this role then came to an end when a member of family became unwell. I took on the role of caring for them in every aspect and realised how much I enjoyed it. I was brought up on a farm with my family where we all helped each other and those less fortunate than ourselves. I remember stories being told about how my great-grandmothers baked bread for those struggling during the war. Giving and helping and supporting others has been in my family for generations and these strong caring values are at the core of Primacy Care.

"I started my caring career in 2016 and quickly found myself falling in love with being a carer, treating each service user as though they were part of my family. I consider it a privilege to be welcomed in to someone’s home and to be able to help them. For me this isn’t just a job, it’s a way of being; it’s part of me. And my belief is that we can all help others, no matter how big or small."


Regulated members


Primacy Care is all about you

Get in touch today

Primacy Care puts you and your care needs first, by working with you to create a personalised home care plan that suits your requirements and timeline
Contact us
Share by: